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Frequently Asked Questions

About Kit & Kin

Why did you choose the name Kit & Kin

Kit & Kin is a play on the phrase Kith and Kin.

Kith comes from a word of Germanic origin meaning ‘known’. Kin is also of Germanic origin, from an Indo-European root meaning ‘give birth to’. Your kith are your friends or acquaintances, while your kin are all the people you are related to.

We want to help protect our friends and family with a range of safe, affordable and eco friendly products, hence the name Kit & Kin.  Real products for real families!

Kit & Kin subscriptions

How do your subscriptions work?

Our subscription is a convenient regular delivery of our super absorbent, sustainable diapers – as well as wipes, sacks and any other items you’d like to add to your bundle.

We offer a generous supply of MONTHLY diapers, but you can customize the frequency of your delivery (from weekly to every 12 weeks).

There are no membership fees or scary contracts with minimum terms, you’re only charged for products we ship to you. We also have a hassle-free, cancel anytime policy.

How much do subscription boxes cost?

Size 1 subscriptions cost $79.95 monthly while all other sizes cost $84.95 per month.  All subscriptions include free delivery.

Size 1 = $0.33 / Diaper

Size 2 = $0.35 / Diaper

Size 3 = $0.42 / Diaper

Size 4 = $0.50 / Diaper

Size 5 = $0.57 / Diaper

Size 6 = $0.65 / Diaper

Size M Training Pants = $0.53 / Diaper

Size L Training Pants = $0.59 / Diaper

How many diapers are in a pack?

Size 1 - 40 diapers per pack; 1-month supply = 6 packs / 240 diapers.

Size 2 - 40 diapers per pack; 1-month supply = 6 packs / 240 diapers.

Size 3 - 34 diapers per pack; 1-month supply = 6 packs / 204 diapers.

Size 4 - 34 diapers per pack; 1-month supply = 5 packs / 170 diapers.

Size 5 - 30 diapers per pack; 1-month supply = 5 packs / 150 diapers.

Size 6 – 26 diapers per pack; 1-month supply = 5 packs / 130 diapers.

Size M Training pants – 20 diapers per pack; 1-month supply = 8 packs / 160 diapers.      

Size L Training pants – 18 diapers per pack; 1-month supply = 8 packs / 144 diapers.

What if I don’t want to sign up to a subscription?

You don’t need to sign up to our subscription service to buy individual products. All Kit & Kin products are available to purchase separately and are charged at the full price. When you sign up for our subscription service and receive automatic regular deliveries, you will enjoy a discount and free delivery on all future deliveries. There is no membership fee, you’re only charged for products we ship to you. We also provide a hassle-free, cancel anytime policy so it’s really worth signing up even if you just want to trial the products.

Can I put my subscription on hold?

Yes, you can put your subscription on hold at any time if you are going away, have a surplus of products or want to come back to us at a later date. There is no time limit for how long your subscription can be put on hold, so it won’t get cancelled unless you specifically request this.

All you need to do is log into your account via our website and hit the Put subscription on hold button under the Subscriptions section. The only consideration is that you’ll need to do this 48 hours before your next order is due to be shipped.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time, or you may find it easier to simply put it on hold if you are going away, have a surplus of products or want to come back to us at a later date. There is no time limit for how long your subscription can be put on hold, so it won’t get cancelled unless you specifically request this.

With our hassle-free, cancel anytime policy, you can sign up and try our service for one month, enjoy the discount, and cancel straight away! Although we hope you don’t! It’s that easy. All you need to do is log into your account via our website and hit the Cancel button under the Subscriptions section. The only consideration is that you need to cancel your subscription 48 hours before your next order is due to be delivered.

How do I update my subscription?

If you wish to update the size of your diapers, change the delivery date or add another product to your subscription, this is carried out from the Subscription Details page within the My  Account section of the Kit & Kin website.

Log into My Account and select Subscriptions from the menu. Under Actions select View for your active subscription. Scroll down to the Subscription Details section and select Update Subscription.

This will then take you to a version of our Build your subscription bundle page you will have seen when you first signed up for your subscription. The difference is that the products you have for your subscription will be already selected.

You can then change whatever options you wish such as SIZE or add additional diapers as well as any other products from our range. Once you are happy with the changes you have made, select Update Subscription.

All we require is 48 hours’ notice before your next order is due to be shipped.

 

How do I update my billing and shipping address for my subscription?

Log into My Account and select Subscriptions from the menu. Under Actions select View for your active subscription. Scroll to the bottom of the Subscription Details page to find the Billing and Shipping Addresses.

Click Edit for the address you wish to amend, make your changes and then select Update address. Please Note: Changing your address in the Addresses section from the main My Account menu will not update the address for an active subscription. This will only update the default address used when you next make a new purchase and go through the checkout process.

How do I update my payment method?

Log into your account and select Payment Methods from the left menu.

From here select Add payment method and enter the details of the new card or Paypal account, then select Save new payment method.

By setting the new payment method it will make it the default for any future purchases or subscriptions.

If you have an existing subscription you must then go into the Subscription section of your account and select View for your active subscription. 

Within your subscription details there is a section labelled Payment Method where you can edit the currently selected method and change it for the new one you have added to your account.

Products

Why should I choose Kit & Kin diapers?

Kit & Kin is the hypoallergenic diaper made with sustainable materials, premium performance and adorable designs. Featuring a part natural high-tech absorbent core that uses significantly fewer chemicals than standard diapers, Kit & Kin helps protect your baby’s soft and delicate skin to safeguard it from sensitive skin problems such as eczema and diaper rash.

Kit & Kin protects the environment too. We use sustainable materials to help end our dependency on non-renewable resources and protect the future resources of your baby’s world. Our super absorbent core contains chlorine-free fluff pulp harvested from sustainably managed forests and our front panels, tapes, anti-leak barriers and packaging are all made from an oxo-biodegradable material.

Our commitment to the earth: For every 10 customers that buy a Kit & Kin diaper subscription, we will fund the purchase and protection of one acre of tropical rainforest though World Land Trust – and for every product purchased from our website or our retail partners, we’ll also make a donation to World Land Trust.

World Land Trust works to protect some of the world’s most biodiverse and threatened habitats, acre by acre. To do this, World Land Trust empowers local NGOs by providing finance and technical support to create and expand nature reserves, restore degraded habitats and ensure they are permanently protected. An essential part of World Land Trust’s philosophy is always to work through local partners and acknowledge local expertise.

Together, we can make a real difference.

What are Kit & Kin diapers made from?

We have replaced much of the plastic materials you find in standard diapers with sustainable materials that are not only kinder to your baby’s skin but also helps to protect the future resources of our world 

The diaper’s absorbent core is made from natural cellulose (wood pulp) that is sourced from an FSC certified forest. This ensures that the wood pulp we use is from an eco-responsible, sustainably managed forest. The fluff is bleached using oxygen, not chlorine.

The diaper’s back sheet (outer layer of our diaper) is 100% sustainable, derived from plant starch. The top sheet (between baby’s bum and the absorbent core) is made of a biodegradable PLA (Polylactic acid). PLA might sound scary but is not and is ‘harmless’ bioplastic that has been derived from corn starch, a renewable resource.

The diaper’s elastic leg cuffs and stretchy side panels have been designed to ensure a snug fit and superior performance.

The outer packaging is also made from oxo-biodegradable material and is GMO free.

Traditional diapers are primarily made from plastics, a non-renewable resource derived from oil. These plastic diapers will take anything up to 500 years to biodegrade. Furthermore, let’s not forget oil is a finite resource that will eventually run out.

Kit & Kin diapers have been made using the same technical and production process as traditional diapers, the difference being we have replaced much of the plastic materials with sustainable materials that are kinder to our baby’s skin and help protect the future resources of our world.

How do I choose which size?

Size 1 diapers weight range - 2-6kg (4-14lbs)
Size 2 diapers weight range - 5-8kg (12-18lbs)
Size 3 diapers weight range - 7-13kg (16-28lbs)
Size 4 diapers weight range - 10-17kg (22-37lbs)
Size 5 diapers weight range - 12+kg (27+lbs)
Size 6 diapers weight range - 16+kg (35+lbs)

Size M training pants weight range - 15-18kg (34-40lbs)
Size L training pants weight range - 17+kg (38+lbs)

Why should I choose Kit & Kin wipes?

Made with 99% water and a touch of aloe vera, Kit & Kin’s natural baby wipes are approved by dermatologists and are certified hypoallergenic.
Super soft and strong, our wipes are versatile and provide gentle yet effective cleansing, ensuring not only bums but sticky counter tops, faces, hands and toys remain hygienic and fresh.
They contain no artificial fragrances and are made without any chlorine or harsh chemicals.
Kit & Kin wipes care for the environment too. Our towel is 100% biodegradable and made from a sustainably sourced plant-based material to help end our dependency on non-renewable resources and protect the future resources of your baby’s world.
Plus, for every pack sold we make a donation to the World Land Trust.

What are Kit & Kin baby wipes made from?

Our extra gentle formula uses 99% water and the medical grade cloth is made from a 100% natural plant-based cellulose which will completely biodegrade.
Free-from artificial fragrances, alcohol, chlorine, parabens, SLS, formaldehyde carriers, phenols, lanolin or most common allergens.

Why should I use Kit & Kin diaper sacks?

Our 100% biodegradable, fragrance-free diaper sacks are strong and versatile and made from a 100% sustainable GM-free corn-based film. This helps us end our dependency on non-renewable materials and protect the future resources of your baby’s world.

Why should I use Kit & Kin skincare?

Newborn skin is delicate, and so is a baby’s immune system. Skin is the body’s largest organ and absorbs up to 60% of ingredients in the products we apply.

Your baby deserves the best. You deserve the best. Kit & Kin only use pure oils, gentle herbs and the cleanest ingredients. Our beautiful, gentle yet effective skincare range will help protect your little ones’ soft delicate skin and ensure your family steers clear of any harmful toxins.

Our skincare is hypoallergenic and has been clinically tested and approved by dermatologists and certified natural by the Soil Association and COSMOS, Europe’s largest regulatory body for cosmetics.

Products in our skincare range are free-from parabens, silicones, dyes, synthetic fragrances, formaldehyde carriers, gluten, PEGs or most common allergens.

By choosing Kit & Kin, you are safeguarding and protecting your family from toxic ingredients such as parabens and SLS; these synthetic ingredients are commonly found in other brand’s bath and body products available on shelves. These ingredients are recognized to cause irritation to skin and may even have damaging effects longer term.

Why should I choose Kit & Kin babywear?

Our babywear range is made from 100% GOTS-certified organic cotton that is super soft and sustainably sourced.

Our children are exposed to an increasing number of pollutants in many aspects of normal everyday life so choosing organic fibres is another step towards living a natural healthier lifestyle. Baby’s skin is thinner and more fragile than adults. It is also less resistant to bacteria and harmful substances in the environment, especially when irritated, so it is therefore only natural that we want to dress them in fabrics that have not been treated with any chemicals or pesticides.

The farming of organic cotton does not use pesticides and other harmful toxins associated with the production of conventional cotton. Safer methods include crop rotation, physical removal of weeds instead of using herbicides, hand hoeing and using beneficial insects to counteract the bad. As a result, workers have better conditions, water quality is not compromised by run-off, and strong healthy soil is built. The end product is an organic cotton fabric and yarn that is toxic-free.

Not only does our babywear feel and look good, it also does good too. As part of our Giving Back programme with the World Land Trust (WLT), every item of the range purchased helps fund sustainable community development projects in Guatemala, providing educational scholarships, healthcare and family planning clinics for local young women. Through your support, together we can continue to empower women all over the world.

What is "our commitment to you" about?

We are committed to ensuring we only offer the safest, most effective and nourishing products that will care for you and your family. Our products will never include any harsh chemicals or irritants such as: chlorine processing, latex, lotions, artificial fragrances, most common allergens, phthalates, optical brighteners, or organotins (MBT, DBT, TBT).

Delivery & Returns

What are my delivery options?

Every order is sent via our standard delivery service. Please allow 1-2 business days for your order to be processed and shipped by our team. Please note the majority of our orders should be delivered 5 – 7 days from shipping, but there is a chance your order will be delivered earlier. Deliveries are made according to the carrier’s operating hours.

How can I track my order?

You will receive a tracking number each time your order ships, and you can track the package via the carrier’s website.

What is the cost of delivery?

We offer free shipping with all subscription orders! All non-subscription orders are subject to a flat shipping fee of $4.99.

Do I pay for subscription deliveries?

All subscription deliveries to the continental United States are free of charge.

Do you ship internationally?

Sorry, we currently do not ship to Alaska, Hawaii, Puerto Rico, Canada and Mexico.

What is your returns policy?

We are happy to refund or exchange any product returned within 14 days of purchase, as long as it is returned in its original state, unused and in original packaging. Return shipping is at the expense of the customer.

We will replace any product that is faulty or misdescribed. Proof of purchase is required.

Please return your item/s to the address:

405 Victory Ave E, South San Francisco, CA 94080, USA

If a product is inappropriately or unreasonably handled, and as a result damaged, we reserve the right to deduct a reasonable value from the refund amount.

If you need advice before you return an item, please contact us at customerservice@kitandkinusa.com

Please note, any postage incurred by returning the item/s to us will not be refunded. All returned goods must be accompanied by your order number.

What should I do if I receive a wrong item?

Please contact us at customerservice@kitandkinusa.com and we will provide assistance in returning your product. We will also arrange for your correct product/s to be delivered to you straight away.

How do I contact you?

You can contact us via email at customerservice@kitandkinusa.com or call us at 1-833-3-KITKIN.

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